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Frontline Leadership + CBT, Instructors Edition Axzo Press

Frontline Leadership + CBT, Instructors Edition

Axzo Press

Published December 1st 2004
ISBN : 9781418846152
Spiral-bound
92 pages
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 About the Book 

This ILT Series course teaches students how to deal with difficult employees. Students learn about the characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior, and effective communication methods.MoreThis ILT Series course teaches students how to deal with difficult employees. Students learn about the characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior, and effective communication methods. Students will learn the importance of managing knowledge, conducting assessment interviews, asking for employee input, and providing continuing education opportunities for employees. Course activities also cover the affects technology has on the exchange of knowledge and how to use different types of communication technology. Finally, students examine workplace culture and how to lead employees through culture changes as well as tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. This instructors edition is designed for quick scanning in the classroom, and filled with interactive exercises. Comes with a companion CBT program.